Performance Management is a summary dashboard that provides the required insight into management data to highlight the successful service level agreement and identify the area that fails to meet the service level agreement. The software is highly scalable and customizable reporting tool that collects analyzes and summarizes management data from networks, systems and services. This tool can implements service level management by monitoring and reporting on the systems, networks and applications that make up that service.

The purpose of Call Details Log Management System will records the incoming and the outgoing calls and the relevant information associated with the calls such as the duration of the call, the destination of the call or the caller id etc. This system can be integrated with the Billing System or can be exported to excel-compatible format to be used third party software or used for further analysis.